Packaging and Transportation of Glass

Delivery Services

Our delivery services are varied. We offer a variety of delivery services so you can choose the best balance of reliability, cost, safety, and the environment. We strive for 100% in all.... but are realistic that although we work hard and innovate our packaging, there are always new materials, experience, and processes to deal with. We always ask what day is naturally suitable for you to accept the delivery of your order, with the aim of synchronising the delivery to your convenience, considering the service used. This is to avoid inconvenience or booking time off, or altering plans to wait in for your delivery, so please choose a day that works naturally for you. Courier services that carry glass are not common, and we choose a service based on reliability and safe handling of our goods. However, whilst we take the care to book in the expected delivery, provide tracking and the like, we are without a 100% guarantee owing to the multiple vehicle changes and miles covered … something could go wrong for someone.

From the website, we want to offer clarity, and we do our absolute best to cater to all without additional charges; however, specifically timed deliveries required for pedestrianised zones or availability, etc, Saturdays, AM or PM etc incur costs which we seek to recover.

To minimise any inconvenience should an issue arise during transport of your delivery, we provide shipment tracking so you can monitor the progress of your delivery. We do not track the shipments daily, as couriers offer an all-day delivery window, we often do not get support from them if we were to chase for an update. Sadly, this is just not something that the glass-carrying couriers offer much as we would choose. We are available during the working office hours of 09:00 – 17:00 and take responsibility for contacting the courier if an issue is found in the tracking information. We will do our best to

We hold a community-registered design on a packaging system that we have developed. It allows any glass size to be securely and reliably packaged. We do this as our goal is to deliver on time in perfect condition reliably. We cannot get our goods insured, so take no risks with this. This, however, does not take away from the fact that extenuating circumstances can happen given the miles covered, the quantity of goods we send, and simply the unknown that we like will learn from. The cardboard that is used is recyclable, and the plastic is widely recycled too. Pallets used are often reused by others again and again.

What delivery options do you offer for glass furniture?

Depending on the product, distance and timing, these are the common methods that we would look to use.

• Standard delivery
  

  Our standard delivery uses overnight couriers, so we will send out the day before you are naturally available to receive them. The standard delivery charge is shown for each product combination at checkout. Non-returnable pallets are used for larger products such as Custom Sneeze Counter or Hygiene shield . The delivery service for Futureglass glass is not time-specific, but operates between 8 am and 6 pm, Monday to Friday. Timed deliveries can be arranged at extra cost. Saturday delivery can also be arranged at extra cost, delivery charges are worked out on your checkout which has been calculated using the weight of the product, in the rare case the delivery charges need to be reviewed due to size, weight, location we will email or call you with the details as to why and what the charges will be before processing your order.

  Our deliveries are a “to the door” service due to insurance and logistics of parking their vehicles; they cannot bring glass furniture into your premises or install the products. Please contact us if you require this service, or if this is not a service that is acceptable to you. We will always look at alternatives to accommodate your specific requirements.

• Same day delivery
  

  Special same day delivery arrangements for your glass furniture can be made using a dedicated vehicle/same-day courier. We can usually be time-specific with this type of service and keep you informed of the delivery's progress. The delivery charge will be calculated in line with your requirements and is usually mileage based. We are happy to quote this at the point of enquiry/order.

• 72-hour economy delivery
  

  Deliveries of glass furniture of a certain size or weight - i.e., pallet jobs - can be arranged on a 72-hour economy service using Systematic couriers. Each order for this type of glass furniture is assessed on a case-by-case basis and is agreed upon between Futureglass and the customer.

• Collecting from a local retailer
  

  If you buy your Futureglass contemporary glass furniture online, we also offer the choice of free delivery to a local Futureglass Approved Display Centre (link to retailers page) to collect the product at your convenience - weekdays or on a Saturday.

Installation

Although our products require no skills above those in the instructions, we love to deliver and install our products. We often photograph (with your permission) to show what we have produced. The cost of this depends on what is required to handle and install the product. We have sent 6 people to the site before installing large boardroom tables. We have also sent a driver who can lead an installation and work with labour on-site. We intend that any product that leaves the factory needs assembling by people with basic skills in assembly, rather than the table needing 'making'. Please, of course, speak to us beforehand as access to the site is assumed to be checked by you unless we are asked to attend the chargeable site. We always appreciate communication and are happy to discuss the options.

Signing for goods
The most important part of Futureglass’ glass furniture delivery process is to sign “UNCHECKED” for all goods that you have not been able to check when they are signed for. This ensures that the glass furniture remains insured until it has been checked. If you don’t, any damaged goods you wish to claim cannot be returned or exchanged. This does not affect your statutory rights. Terms and Conditions for the Supply of Goods

Is there a minimum order charge?
There is no minimum order charge for our contemporary glass furniture. You can order a single glass-topped table or several items of glass furniture, there is no extra fee for doing so.