Packaging and Transportation of Glass

Delivery Services

Our delivery services are varied, and it is a fine balance of reliability, cost, safety, and the environment. We strive for 100% in all.... but are realistic that although we work hard and innovate our packaging, there are always new materials, experience and processes to deal with. We always ask what day is naturally suitable to you to accept the delivery of your order, rather than scheduling the delivery to out convenience, so please be aware that we do not expect you to book time off, alter plans or any changes to accept your delivery. Please only agree a day that works naturally to you. We do our absolute best to cater to all without additional charges however, specifically timed deliveries, AM or PM specific deliveries and pedestrianised zones will incur other fees.

To minimise any inconvenience should an issue arise during transport of your delivery, we provide shipment tracking so you can monitor the progress of your delivery. However, we do not track the shipments daily, as couriers operate within an all-day delivery window. We are always available during the working office hours of 09:00 – 17:00 to advise any issues you might have regarding your delivery that you have found in the tracking information. We have contacts with our courier companies and will do our absolute best to find out the information you need.

We hold a community registered design on a packaging system that we have developed. It allows any glass size, to get secure and reliable packaging. We do this as the delivery is important for you. Our goods are self-insured so that we make sure that unless there are extenuating circumstances, the goods will arrive. Furthermore, the cardboard that is used is recyclable, and the plastic is widely recycled too.

What delivery options do you offer for glass furniture?

Depending on the product, distance and timing, these are the common methods that we would look to use.

Standard delivery
Our standard delivery is by Overnight couriers on a next working day basis. The standard delivery charge is shown for each product combination at checkout. Non-returnable pallets are used for larger products such as Custom Sneeze Counter or Hygiene shield . The delivery service for Futureglass glass is not time-specific, but operates between 8am and 6pm, Monday to Friday. Timed deliveries can be arranged at extra cost. Saturday delivery can also be arranged at extra cost, delivery charges are worked out on your checkout which has been calculated using the weight of the product, in the rare case the delivery charges need to be reviewed due to size, weight, location we will email or call you with the details as to why and what the charges will be before processing your order.

Our deliveries are a “to the door” service due to insurance and logistics of parking their vehicles, they cannot bring glass furniture into your premises or install the products. Please contact us if you require this service, or if this is not a service that is acceptable to you. We will always look at alternatives to accommodate your specific requirements.

Same day delivery
Special same day delivery arrangements for your glass furniture can be made using a dedicated vehicle/sameday courier. We can usually be time-specific with this type of service and keep you informed of the deliveries progress. The delivery charge will be calculated in line with your requirements and is usually mileage based.

72-hour economy delivery
Deliveries of glass furniture of a certain size or weight - i.e. pallet jobs - can be arranged on a 72-hour economy service using Systematic couriers. Each order for this type of glass furniture is assessed on a case-by-case basis and is agreed between Futureglass and the customer.

Collecting from a local retailer
If you buy your Futureglass contemporary glass furniture online, we also offer the choice of free delivery to a local Futureglass Approved Display Centre (link to retailers page) to collect the product at your convenience - weekdays or on a Saturday.

Installation

We love to deliver and install our products. We often photograph (with your permission) to show what we have produced. The cost of this depends on what is required to handle and install the product. We have sent 6 people to site before installing large boardroom tables. We have also sent a driver who can lead an install and work with labour on site. It is our intention that any product that leaves the factory needs assembling by people with basic skills in assembly rather than the table needing 'making'. Please, of course, speak to us beforehand as access to the site is assumed to be checked by you unless we are asked to attend the site which is chargeable. We always appreciate communication and are happy to discuss the options.

Signing for goods
The most important part of Futureglass’ glass furniture delivery process is to sign “UNCHECKED” for all goods that you have not been able to check when they are signed for. This ensures that the glass furniture remains insured until it has been checked. If you don’t, any damaged goods you wish to claim cannot be returned or exchanged. This does not affect your statutory rights. Terms and Conditions for the Supply of Goods

Is there a minimum order charge?
There is no minimum order charge for our contemporary glass furniture. You can order a single glass-topped table or several items of glass furniture, there is no extra fee for doing so. The only time we charge is if you order a glass top or other glass furniture component worth less than £100 which forms part of a product such as a glass-topped table or glass hi-fi stand. The charge for this is £18 and is most common among hi-fi retailers who purchase single glass shelves.